UPDATED JANUARY 23, 2021

All information regarding returning orders placed with Board Game Bandit is included below. If you have any additional questions or concerns regarding returning or exchanging a purchase, please reach out to our Customer Experience team directly via our Contact Us page. They will be happy to answer any questions or address any concerns you may have.

We want you to be 100% satisfied with your purchase from Board Game Bandit. If for any reason you are not completely satisfied with your purchase, you may return your unopened item(s) to us within 30 days of receipt for a full refund on the products in your order.

What is the Board Game Bandit Return Policy?

If you are not satisfied with your Board Game Bandit order, you can request a return for eligible items within 30 days of the date of delivery for a full refund of the purchase price. Original shipping and handling fees will not be refunded.

Returned items must be unused and in the original packaging. If your Board Game Bandit items are returned in damaged condition, with missing parts, or have signs of abuse, Board Game Bandit has the right to refuse a refund.

You will be responsible for any shipping costs associated with the return.

How do I return an order?

First, ensure that your product(s) are eligible for return and you are within the 14 day eligibility period. Next reach out directly to Board Game Bandit (support@boardgamebandit.ca) with your Order #, the items you wish to return, and the reason for the return. Please package the item(s), unopened and unused, in a box with the original packing slip. A copy of the packing slip or a copy of your order confirmation email is also acceptable. Please do not send any return without one of these items, we will be unable to identify and verify your purchase and a refund will not be processed.

Returns should be sent to the following address:
2500 Meadowpine Blvd, Unit 3
Mississauga, ON
L5N 6C4

Returned items must be unused and in the original packaging. If your Board Game Bandit items are returned in damaged condition, with missing parts, or have signs of abuse, Board Game Bandit has the right to refuse a refund.

Please note: Original shipping and handling fees will not be refunded.

I have returned my order, when will I receive my refund?

Once we have received your order back, we will issue a refund. Refunds typically take 5-7 business days for processing. The refund will be applied to the payment method used for the original purchase. Refunds cannot be issued to an alternate payment method.

Please note: Any orders paid for using the Sezzle buy now, pay later payment option will receive their refund in the form of a Bandit E-Gift Card as we are unable to refund to the original form of payment.