When will I be charged for my order?

The payment method (Visa, Mastercard, Amex) chosen will be charged immediately upon completing your order.

What payment methods do you accept?

We offer a variety of methods to pay for your order. Credit card payments can be made using Visa, Mastercard or Amex. Alternative payment options include PayPal and ShopifyPay.

How do I redeem a discount code?

After you have added items to your cart, click the shopping bag icon in the top right corner of your screen to view your cart. From there, click ‘Checkout’ on the right side of your screen. Enter the discount code in the box below the items in your cart, click ‘Apply’.

Please note: Discount codes can only be applied to regular priced items. Discount codes can not be stacked. You may only apply one discount code per order.

Can I change the items or quantities in my order once it has been submitted?

No, your order cannot be changed once it has been submitted.

If your order hasn't been sent to the warehouse for shipping, it may be cancelled and you may place a new order. Please contact us as soon as possible and our team will be happy to assist you.

If your order has already been processed and is ready to ship or has shipped, we will not be able to cancel. If you would like to make any additions to your order, a new one will need to be placed instead.

If you wish to return any item(s) from your order, please follow the return process outline once you receive your shipment.

How do I cancel my order?

To cancel your order, please contact us as soon as possible. If your order hasn't been sent to the warehouse for shipping, our team will be happy to assist you in cancelling your order.

If your order has already been processed and is ready to ship or has shipped, we will not be able to cancel or amend the order.

If you would like to make any additions to your order, a new one will need to be placed instead. If you wish to return any item(s) from your order, please follow the return process outline once you receive your shipment.

How can I get a copy of my order invoice?

If you have previously created a Board Game Bandit Account, click ‘Log In’ in the top right hand corner of any page on BoardGameBandit.Ca Once you have logged in, click ‘Order History’ on the left side of the screen, then click on the order you wish to print an invoice for.

If it is your first time logging in to your Board Game Bandit Account on the new website, you will need to reset your password in order to access your account.

If you have not created a Board Game Bandit Account, please contact Customer Experience by clicking on the widget in the bottom right corner of your screen, with your order number so we can email you a copy of your order invoice.

What can I do if an item is missing from my shipment?

It is possible that your order was shipped in several packages and some may arrive before the others. It is important to check the status of each of your packages.

If you previously created a Board Game Bandit Account, click the ‘Log In’ link in the top left corner of any page on BoardGameBandit.Ca. Once you have logged in you can check your order status and tracking information in the order section of the account page.

If you checked out as a guest on BoardGameBandit.Ca, please go back in your email to find your Shipment Update including the tracking numbers for all the packages in your order. Once you have clicked on the third party tracking link, scroll to the bottom of the shipping carrier page to find ‘Other Packages in this Shipment’. Ensure each of the packages indicates ‘Delivered’.

If each of your packages show a status of ‘Delivered’, but you have not received one or more items in your order, please contact us immediately.

My order says 'delivered', but my package never arrived. What now?

It is possible that your order was shipped in several packages and some may arrive before the others. It is important to check the status of each of your packages.

If each of your packages show a status of ‘Delivered’, but you have not received one or more, please contact us immedaitely at support@boardgamebandit.ca.

Why did you cancel my order?

Board Game Bandit reserves the right to cancel and refund an order for any reason. Including pricing or inventory errors. In these infrequent cases you will be made aware of the situation.